Telecom Providers Must Look to Customer Centricity to Succeed

Article in partnership with Salesforce.

According to the ancient Greek philosopher, Heraclitus, everything is dynamic and constantly changing. Nothing in life is permanent because the nature of existence is change. As I came to discover throughout my upbringing, this fundamental principle bears as much on the built environment as it does on the natural world.

Growing up in Naples, Italy, there was a state-owned telecom company that was operated by a monopoly regime. Once the sector was liberalized…