Process Automation & Workflow Management in Customer Communication


Digital Transformation represents a paradigm shift that is revolutionising almost every field. Companies have to be aware and prepared for these forthcoming changes in order to innovatively manage operations and gain benefits.

If a company wants to keep up with the future, it needs to evolve its value proposition alongside rapidly changing market trends. This is exactly what Ricoh is doing. It has transformed from a traditional “copier company” to powerful organisation with…